Hi, I'm Enoch 👋🏽
software engineer with an interest in

API Design.

EC

About

People person by day, dashboard detective by night. I've led customer experience teams, dug through feedback and KPIs to find what actually moves the needle, and still write code to ̷b̷r̷e̷a̷k̷ automate the boring stuff 👀. Equal parts coaching, Power BI, and "why is this SQL query taking forever?". ICT grad who believes the best insights sit at the intersection of people and data — looking for a team where curiosity, empathy, and clean metrics all get a seat at the table.

Work Experience

C

Concentrix

Sep 2025 - Jul 2026
Team Lead
Led and coached a 22-member customer service team to hit KPI targets (AHT, Call Quality, Adherence, FCR). Used feedback and performance data to drive coaching and service improvements, and earned the "Game Changer" Award (April 2026).
C

Concentrix

Sep 2024 - Sep 2025
Customer Service Advisor - DHL eCommerce
Supported customers with high-volume inquiries, achieving a 96% satisfaction rating through empathetic, solutions-focused service.
G

GOIL PLC

Nov 2023 - Sep 2024
Consumer Marketing - National Service
Worked with B2B customers on product tailoring and retention, built Power BI dashboards for sales and performance insights, and shipped a Flutter app plus Go automation tool for fuel ordering and notifications.
V

Verge Financial Technologies

Aug 2023 - Present
Backend Engineer
Developed and maintained cloud-native applications using Golang and Node.js, working with MySQL, PostgreSQL, and MongoDB databases. Implemented CI/CD pipelines and containerized infrastructure (Docker, Ansible), supporting reliable, data-consistent application delivery.

Education

G

Ghana Institute of Management and Public Administration

2019 - 2023
Bachelor's Degree in Information & Communication Technology - 3.59 GPA
M

Mfantsipim Senior High School

2014 - 2017
Diploma in General Arts

Skills

Customer Insights
Market Research
Javascript
Power BI
SQL
PostgreSQL
Cybersecurity
Data Visualization
Python
Team Leadership
Performance Coaching
Stakeholder Management
Go
Flutter
Node.js
My Projects

Check out my latest work

I've worked on a variety of projects, from simple websites to complex mobile applications. Here are a few i can share

GOIL CMS

Mobile and Web Application built in Flutter for B2B customers to make fuel orders. Additional functionality developed in ExpressJS and hosted on GCP Cloud Functions GOIL CMS WEB.

Flutter
Express.js
PostgreSQL
GCP Cloud Functions
Node.js
Mailgun
Website

GeoBlitz

Designed and developed a High Performance, Globally Distributed API with Redis, Hono, Cloudflare & Next.js.

Next.js
Typescript
Hono
Redis
Cloudflare
Website
Source
ReconTools

ReconTools

Developed a program to speed up manual reconciliation on customer accounts at GOIL PLC. Implemented an API that performs data cleaning and reconciliation entirely in Go and Dockerized for scalability and selfhosting (Hosted on Cloudflare Pages)

HTML & CSS
Go
Docker
Cloudflare Workers
Source API
Source Frontend
Firebase Realtime to Sheets

Firebase Realtime to Sheets

This open source project was built to syncronize data between firebase realtime and google sheets. Essentially CRUD for Google Sheets.

Javascript
Firebase
GCP
Source
Ghana Civil Aviation Dashboard

Ghana Civil Aviation Dashboard

A dashboard was created using Tableau to provide the Ghana Civil Aviation Authority with insights into current market conditions and trends. The goal was to help the authority make informed decisions to improve efficiency, save time, and reduce costs. Vizualization data was obtained from GCAA and cleaned using MS Excel & Tableau.

Data Cleaning
Tableau
Data Visualization
Website
Certifications

I enjoy learning new skills

I hold 4 professional certifications spanning data analytics, cloud/DevOps, Power BI, and cybersecurity.

  • F

    Fortinet Certified Associate Cybersecurity

    Remote, Fortinet

    Earned the Fortinet Certified Associate Cybersecurity credential, covering foundational cybersecurity concepts, threat awareness, and security best practices. Valid through July 2028.
    Certification
  • P

    PwC Switzerland - Power BI Job Simulation

    Remote, Forage

    Gained practical experience in using Microsoft Power BI for data visualization and analysis. This simulation involved real-world scenarios where I was tasked with importing and transforming data, creating interactive dashboards, and generating insightful reports. I gained hands-on experience in data modeling, creating visualizations, and using DAX (Data Analysis Expressions) to perform advanced calculations.
    Certification
  • O

    Oracle Cloud Infrastructure 2023 Certified DevOps Professional

    Remote, Oracle

    This certification demonstrates my proficiency in implementing and managing DevOps practices using Oracle Cloud Infrastructure (OCI). This certification covers a comprehensive range of topics, including continuous integration and continuous deployment (CI/CD) pipelines, infrastructure as code (IaC) using Terraform, containerization with Docker and Kubernetes, and automation with tools like Ansible. I gained hands-on experience in designing, deploying, and managing scalable and secure cloud-native applications, as well as implementing best practices for monitoring, logging, and security in a DevOps environment.
    OCI Certification
  • G

    Google Data Analytics Professional Certificate

    Remote, Coursera

    This certification covers a wide range of topics, including data collection, data cleaning, data analysis, and data visualization. I gained hands-on experience in using tools like Tableau, Google Sheets, and R programming to analyze data and derive meaningful insights. Additionally, I learned about data ethics, data privacy, and the importance of data-driven decision-making.
    Credly Badge
Contact

Get in Touch

Want to chat? Shoot me a dm on twitter and I'll respond in no time or email me, whichever is more convenient.

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